Muse is committed to making your shopping experience delightful and trusty that you will love your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind, we are happy to provide you with a perfect resolution. The customer can raise the return request of the product received within 7 days from the date of delivery by emailing us at support@musewearables.com with your detailed explanatory reason for the return request. So that our customer support team will reach you out with further instructions.
Refund Policy
Refund of a product is allowed within 7 days of delivery only under the following circumstances:
- If you feel that the watch is not of your style or liking.
- If the product has arrived with any manufacturing defects. It should be notified within 24 hours of delivery.
Refunds will not be processed under following circumstance.
- Watch without its original packaging and invoice.
- Muse watch connect to muse application.
- Physical damage not notified within 24 hours of receiving the product.
Refund will be issued upon receipt of the product at our warehouse. All the products will be assessed if it’s returned back in its original and unused condition. If the returned product is not in its original and unused condition, we will contact you accordingly. After the quality check validation refunds will be issued within 5-7 Business Days.
Replacement Policy
Replacement of a product is allowed within 7 days of delivery only under the following circumstances:
- Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product.
- Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
- In case of receipt of damaged or defective items please report the same to our website support team or email us at support@musewearables.com. The request will, however, be entertained once our team member has checked and determined the same at this own end.
- In case you feel that the product received is not as shown on the site or as per the specification, you must bring it to the notice of our website support team within 24 hours of receiving the product. Our support team after looking into your complaint will take an appropriate decision.
- In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
- Product will not be replaced under the following circumtances:
1: Physical damage not notified within 24 hours of receiving the product. - 2: Muse Watch connected to Muse Applpication.
- 3: Accidental Damages.
- 4: Muse Watch without its original Packaging and Invoice.