We at Muse believe that transparency and honesty is key to any healthy and productive relationship. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Muse is committed to respect your privacy and to comply with applicable data protection and privacy laws. The Muse brand is registered under the company Conzumex Industries Pvt Ltd. This privacy policy (“Policy”) explains how we process your Personal data when you use our Products and Services. The Products and Services are composed of various software applications (including mobile applications, Web Applications, Product software), cloud-based Services, and connected Products (“Services”) that gather, store and process data to provide you insights and Services to help you lead a healthier life.
INFORMATION WE COLLECT
It explains what information we collect and when. When you use our Services and connected Products, we collect different types of information. To make it easy and simple to understand we broadly classified the Personal data that is processed:
Identity Data:The data which can directly identify you. They include your email address, name, birth date, gender, age, surname, phone number, address, community username, videos and photos of you among others
Body Metrics Data: This data corresponds to an accurate measurement of your physical features and body activity like but not limited to height, weight, BMI, heart rate, water, fat percentage.
Activity Data: This data corresponds to your physical/sports activity level. They include among others depending on your product, the number of steps, distance traveled, calories burned, calories intake, sleep duration, type of activity, level of activity, activity duration, swimming style and the number of strokes.
Technical Features: This data allows us to improve our own Product and Services rendered to you, which also allows you to use our Products and Services. These mostly include but not limited to device ID, Product activation codes, battery measurement, firmware reports, technical information, and website cookies.
Geographic Data: This data corresponds to your environment, which enables some of our features in the Services provided to you. They include among others, geo-location only when necessary and weather data.
General Account Data: This data is the general account data we collect when you use our Apps to better improve our services. This data includes the App version, Device information (e.g. Device serial number), mobile device information (e.g. smartphone manufacturer, model, operating system).
Contact and Notifications Data: This data correspond to your mobile notifications and alerts. If you want to be notified on your watch when you receive a call, text message, app alert, email, calendar event, you need to activate this in the App settings. We only track that a notification has occurred, we do not store or read the content of the notifications.
INFORMATION YOU PROVIDE US
During Account Creation: When you create a Muse account with us, you would need to provide us with required Personal data like your Identity Data and Body metrics data. You may also choose to provide other types of information, such as a profile photo, community username, food log, alarm, and messages on discussion boards or to your friends on the Services. Your Muse account is an important part of how you interact with our Products and Services. You can always control the personal account you have provided from the profile in your account. All personal data provided to us and stored in your Muse account are protected as described in Muse’s Privacy Policy.
Information While Using Our Applications: Some Personal data is communicated to us when you download, install, and use features of the application. This data may include Identity Data, Body metrics Data, Activity Data, Technical features. It is also through the application that your Personal data is communicated to us when you install and synchronize your Product. Also, through the application, you may activate certain optional features such as geolocation through your telephone. All your Personal data collected when using our applications will be under your Muse account. To help improve your experience or enable certain features of the Services, you may choose to provide us with additional information. For example, you may connect with friends on the Services or invite friends who have not yet joined by providing their email addresses, accessing social networking accounts, or using the contact list on your mobile device. We do not store your contact list and delete it after it is used for adding contacts as friends. If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your exercise or activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.
Payment And Card Information: Muse devices support payments and transactions with third parties. If you activate this feature, you would provide certain information for identification and verification, such as your name, credit, debit or other card numbers, card expiration date, and CVV code. This information is encrypted and sent to your card network, which upon approval sends back to your device a token, which is a set of random digits for engaging in transactions without exposing your card number. For your convenience, we store the last four digits of your card number and your card issuer’s name and contact information. You can remove the token from your account using your account settings. We would be storing your transaction history for the payments being made through Muse device as it would be a part of one of the services being provided through muse applications. If you purchase Muse merchandise on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information in this case. We store your shipping address to fulfill your order. We may, in accordance with applicable law, record your communication with our customer care or with other such contact points. This would enable us to improve our customer care and services. You represent that you have the legal right to use any payment method that you submit to us. The payment service through the website is provided in order to provide access to Services or purchase any merchandise online. Muse does not make a representation of any kind, express or implied, as to the operation of the payment gateway made available through its Services. By accepting/ agreeing to this Policy, you expressly agree that your use of the aforesaid online payment service is entirely at own risk and responsibility of the user.
INFORMATION WE RECEIVE FROM YOUR USE OF OUR SERVICES
Device Information: Your device collects data to estimate a variety of metrics like the number of steps you take, your distance traveled, calories burned, weight, sleep stages, active minutes, and location. The data collected varies depending on which device you use. When your device syncs with our applications or software, data recorded on your device are transferred from your device to our servers.
Location Information: The Services include features that use precise location data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using your Muse device or mobile device settings. We may also derive your approximate location from your IP address. Our products may operate on multiple device platforms, applications, and services which may also collect your location data. We do not use this information to identify you personally without your consent.cookie policy.
Usage Information: When you access or use our Services, we receive certain usage data. This includes information about your interaction with the Services, for example, when you view or search content, install applications or software, create or log into your account, pair your Muse device to your account. We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, Muse or mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.
Chatbot Information: We would keep a log of your communication with the different AI bots in our application. We would also store particular information you have provided in the chatbot application about your preferences, mood, comfort level, feedback on the goals you are working and the suggested training plans for them. For example, when you are training for a marathon according to a particular training plan, we would collect feedback from you on how you are faring on the training plan, based on this and the device data collected we would make recommendations and personalize the training more for you.
Contact and Notifications Information: When you are using the App and the device, If you want to be notified on your watch when you receive a call, text message, app alert, email, calendar event, you need to activate this in the App settings. We only track that a notification has occurred, we do not store or read the content of the notifications.
If you want to favorite your contact and get specially notified when you receive a call, you will be asked to add the contact details. The app only takes the information required like the phone number and the linked name to provide the favorite call alert feature. We neither store or share this data with any other third parties.
HOW WE USE INFORMATION
We use the information we collect to provide and support our Services and make them better for all our users. Here’s how:
Provide, Improve, And Develop Services: Using the information, we collect, we are able to deliver the Services, improve them, and research and develop new ones. For example, we use the information to provide you with the Services you request; understand how you and other users interact with the Services; track exercise, nutrition, activity, and other trends, provide customer support, sales, marketing, troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.We may also use your information to help you find and connect with other users and to allow other users to find and connect with you on the Services. For example, your account contact information allows other users to add you as a friend. When another user has your email or mobile phone number in their contact list or in their friend network on a connected service, we show that user that you are a user of the Services.When you allow us to collect precise location information, we use that information to provide and improve features of the Services such as recording where a workout took place or mapping an activity.
Personalize Services: We use the information we collect to personalize the Services, make inferences, and show you more relevant content. Here are some examples:
- 1. Information like your height, weight, gender, and age allows us to personalize your daily exercise and activity statistics like the number of calories you burned and the distance you traveled.
- 2. Based on your sleep data, we may make inferences about your sleeping patterns and provide you with customized insights to help you improve your sleep.
- 3. We may personalize exercise and activity goals for you based on the goals you previously set and your historical exercise or activity data.
- 4. We may suggest personalized training plans for your goals of preferred activities. We may monitor and track your performance through the activity data collected and make changes as you go based on your comfort and performance.
- 5. We may recommend you food recommendations based on your food log, diet plan or goal, body type, and historical food data.
Communicate With You: We may use your personal data to communicate with you, for example, to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for customer care related purposes.We may contact you to inform you of new products, services or promotions we may offer and to conduct market research when we have your consent or it is otherwise allowed. We may use your personal data to personalize our offering and to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising in our services. This may include displaying Muse and third-party content.
Promote Safety And Security: We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.We use cookies and similar technologies to provide, support, and improve our Services as described above.
DO WE SHARE INFORMATION?
We do not sell, lease, rent or otherwise disclose your personal data to third parties except in the limited circumstances directed below.
When You Agree or Direct Us to Share: You may direct us to disclose your information to others, such as when you use our community features like the forums, leaderboard, and other social tools. For certain information, we provide you with privacy preferences in account settings and other tools to control how your information may be accessed by other users on the Services. Just remember that if you choose to participate in a challenge, information like your profile photo, posted messages, total steps in the challenge, personal statistics, and achievements, is not governed by your privacy preferences and will be visible to all other challenge participants.You may also authorize us to share your information with others, for example, with a third-party application when you give it access to your account, or with your employer when you choose to participate in an employee wellness program. Remember that their use of your information will be governed by their privacy policies and terms. You can revoke your consent to share with third-party applications or employee wellness programs using your account settings.
For External Processing: We transfer information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys. As such, these third parties may have access to your information, including Personally Identifiable Information, as needed to perform their functions or services, and may not use it for other purposes.
For Legal Reasons or To Prevent Harm: We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.Please note: Our policy is to notify you of the legal process seeking access to your information, such as search warrants, court orders, or subpoenas unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about exercise and activity, to partners under an agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS
We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the Services, serving ads on our behalf across the internet, and measuring the performance of those ads. These companies may use cookies and similar technologies to collect information about your interactions with the Services and other websites and applications.Our Website may, from time to time, contain links to and from the websites of our partner networks, affiliates, and other third parties. The inclusion of a link does not imply any endorsement by us of the third party website, the website's provider, or the information on the third party website. If You follow a link to any of these websites, please note that these websites may be governed by their own privacy policies and we disclaim all responsibility or liability with respect to these policies or the websites. This Privacy Policy does not cover the collection of information by cookies or other methods by third parties. Accordingly, we will not be liable for the acts or omissions of any third party.
OUR POLICIES FOR CHILDREN
We appreciate the importance of taking additional measures to protect children’s privacy. Persons under the age of 18, or the equivalent minimum age in the relevant jurisdiction, are not permitted to create accounts unless their parent has consented in accordance with applicable law. If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible
SAFEGUARDING PERSONAL DATA
Privacy and security are key considerations in the creation and delivery of our products and services. We have assigned specific responsibilities to address privacy and security related matters. We take appropriate steps to address online security, physical security, the risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our databases containing personal data to authorized persons having a justified need to access such information.No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications cannot be collected and used by others. You should take steps to protect against unauthorized access to account password, phone, and any device. We are not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity. We cannot guarantee the security of any data while it is being transmitted over the Internet and through servers that are out of our control. We do our best to protect your personal information but we cannot ensure or warrant the security of any information you transmit to our website or servers. Therefore, if you make any data transmissions over the Internet, you are doing it at your own risk. Once we receive the data transmission, we make our best efforts to ensure its security and privacy on our systems.
ENSURING DATA QUALITY
We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data. We encourage you to access your personal data through your account from time to time to ensure that it is up to date.
ACCESS TO YOUR INFORMATION
You have a right to know what personal data we hold about you. You have a right to have incomplete, incorrect, unnecessary or outdated personal data deleted or updated. You have a right to unsubscribe from direct marketing messages and to request that we stop processing your personal data for direct marketing purposes or on other compelling legal grounds. However, if you opt-out from marketing and other communications, critical alerts may still be sent to you.You may exercise your rights by contacting us or by managing your account and choices through available profile management tools on your device and our services. In some cases, especially if you wish us to delete or stop processing your personal data, this may also mean that we may not be able to continue to provide the services to you.
CHANGES TO THIS POLICY
Muse may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, Muse will post a notice advising of such change at the beginning of this Policy and on this site's home page for 30 days. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.
GOVERNING LAW AND DISPUTE RESOLUTION
This Policy shall be governed by and construed in accordance with the laws of India and the courts at Chennai, Tamil Nadu shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
CONTACT US
If you have any questions about this policy, or about the use of your information, please contact us:
MUSE is a property of Conzumex Industries Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at #2562, N.R.T.A Building, 4th Floor, 24th Main Road, 14th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
