Privacy Policy

We at Muse believe that transparency and honesty is key to any healthy and productive relationship. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Muse is committed to respect your privacy and to comply with applicable data protection and privacy laws. The Muse brand is registered under the company Conzumex Industries Pvt Ltd. This privacy policy (“Policy”) explains how we process your Personal data when you use our Products and Services. The Products and Services are composed of various software applications (including mobile applications, Web Applications, Product software), cloud-based Services, and connected Products (“Services”) that gather, store and process data to provide you insights and Services to help you lead a healthier life.
INFORMATION WE COLLECT
It explains what information we collect and when. When you use our Services and connected Products, we collect different types of information. To make it easy and simple to understand we broadly classified the Personal data that is processed:
Identity Data:
The data which can directly identify you. They include your email address, name, birth date, gender, age, surname, phone number, address, community username, videos and photos of you among others.
Body Metrics Data:
This data corresponds to your physical/sports activity level. They include among others depending on your product, the number of steps, distance traveled, calories burned, calories intake, sleep duration, type of activity, level of activity, activity duration, swimming style and the number of strokes.
Technical Features:
This data allows us to improve our own Product and Services rendered to you, which also allows you to use our Products and Services. These mostly include but not limited to device ID, Product activation codes, battery measurement, firmware reports, technical information, and website cookies.
Geographic Data:
This data corresponds to your environment, which enables some of our features in the Services provided to you. They include among others, geo-location only when necessary and weather data.
General Account Data:
This data is the general account data we collect when you use our Apps to better improve our services. This data includes the App version, Device information (e.g. Device serial number), mobile device information (e.g. smartphone manufacturer, model, operating system).
Contact and Notifications Data:
This data correspond to your mobile notifications and alerts. If you want to be notified on your watch when you receive a call, text message, app alert, email, calendar event, you need to activate this in the App settings. We only track that a notification has occurred, we do not store or read the content of the notifications.

DATA STORAGE AND SECURITY
To ensure the highest level of data security and compliance, we follow strict protocols for data storage and protection:

  • HIPAA Compliance: We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the security, integrity, and confidentiality of your sensitive health information.

  • GDPR Compliance: We adhere to the General Data Protection Regulation (GDPR), which grants you full control over your personal data, including the right to access, modify, delete, and restrict its processing.

  • Data Security Measures: All data collected is securely stored using encryption, access controls, and regular audits to prevent unauthorized access. Data may be processed and stored on secure servers located in regions where we operate to ensure seamless service delivery.

  • Data Retention: Your data is retained only for as long as necessary to provide our Services or comply with legal obligations. You may request the deletion of your data at any time through the Muse Wearables App or by contacting our support team.

By using, registering for, or accessing our Services, you consent to the collection, storage, and processing of your information in any country where we or our affiliates, subsidiaries, agents, or authorized service providers maintain facilities.

Please note that the data protection laws in these countries may differ from those in your country of residence. If you do not agree to the transfer, storage, or processing of your information under these conditions, please refrain from using our Platform or Services.