Battery Service:

  • During the plan term, customers can submit their request for battery replacement. 
  • Muse will arrange pickup of the watch, get your battery replaced and will be shipped back to your door steps. 
  • All the manual labor charges during these plan terms are totally free of cost.
  • The replacement components that are new or composed of new are genuine Muse components and have been tested and passed as per our functional requirements.

Hardware Services for Defects:

  • During the PlanTerm, customers can submit a valid claim by notifying Muse that there is a defect in the watch or its functionality.
  • Muse will arrange pickup of the product, analyze the defect of the product and share the detailed solution along with the quotation for the replaceable parts. 
  • All the manual labor charges during these plan terms are totally free of cost. Customer needs to take care of the charges of the default part or damaged component.   
  • The replacement components that are new or composed of new are genuine Muse components and have been tested and passed as per our functional requirements.

Accidental Damage Service:

  • During the Plan Term customer can submit a valid claim by notifying Muse that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact)
  • Muse will arrange pickup of the product, analyze the damage of the product and share the detailed solution along with the quotation for the replaceable parts. 
  • Damaged components like glass breakage, straps damage, case damage, any other internal component damage will not be covered under watch care plan. Customer needs to take care of the charges of these damaged components.
  • All the manual labor charges during these plan terms are totally free of cost. 
  • The replacement components that are new or composed of new are genuine Muse components and have been tested and passed as per our functional requirements.

Customer Responsibilities:

To receive service or support under the Plan, customer needs to agree to 

  • Provide your Plan order ID or a copy of your Plan’s original proof of purchase along with product Invoice copy or Order ID or Date of Purchase. 
  • Provide information about the symptoms and causes of the issues with the Covered Equipment.
  • Respond to requests for information needed to diagnose or service the Covered Equipment, 
  • Follow instructions of Muse for packing the product in proper condition to avoid any physical damages during product shipment. 
  • After product analysis Muse will share a quotation with the damaged components and their replaceable components prices. 
  • Customers need to provide approval over the email for the confirmation of component replacement. 
  • Payment Link will be shared over the email to the customer. 
  • Customers need to complete the payment using the payment link. 
  • Muse will complete the product service and ship back the product to your door steps.