Muse is committed to making your shopping experience delightful and trust that you will love your purchase.
Shipping and Return Policy
We at Muse work hard to deliver your products as soon as possible. We offer free shipping on all orders placed on the Muse website.
Each order can be shipped only to a single address, which is specified at the time of placing the order. If you would like to ship your product(s) elsewhere or change the shipping information, please contact our customer service team for further instructions. Please note that no changes can be made once your order has been packed for dispatch.
When will your order arrive?
We are committed to ensuring that your orders are dispatched within 1-2 working days of the date of your order. However, during festivals, sales and other mitigating circumstances, it may take up to 2-3 working days for your order to be dispatched. Your order will reach you in 3-7 business days based on your area of pin code.
Tracking your order
We will send you a shipping confirmation along with your tracking ID once the product has been dispatched. Please use this ID to track the status of your order.
Track you order https://musewearables.aftership.com/
Muse Return and Replacement Policy
At Muse, we do not offer a return policy once the product has been delivered and opened by the customer. However, if you encounter any technical issues with your product, you may request a replacement within 7 days of the order delivery. Our team will carefully examine the product and, if no issues are found, a fresh replacement will be dispatched to you.
If you raise a ticket after 7 days of delivery but within the warranty period, we will service or replace the product with an equivalent one in good condition after testing it thoroughly base on the issue with your product.
In the event of a product replacement within the warranty period, if the product is out of stock in the specific color/variant, we will offer an alternative product with an equivalent price, and the warranty will continue based on the date of the original product purchase.
Damaged product arrived/Wrong product received/Accessories Missing :
If your order is damaged/wrong/ has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery. Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product.
You can email us at email@example.com. We will need your Order ID and few images/video of the product to possess the replacement. The request will, however, be entertained once a Muse team member has checked and determined the same at his/her own end.
Attention: If you receive a completely different product than what you ordered, it will be considered a wrong product. However, please note that we do not provide refunds or replacements for defect-free products based on minor differences in shades, color or look and feel. Our aim is to provide you with the highest quality products and services, and we strive to ensure that our customers are satisfied with their purchases.
If a replacement is required, the courier arranged by us will pick up the entire product package, including all accessories, to ensure the smooth processing of the replacement request. Please ensure that all the original product components and accessories are available for pickup in their original packaging, and that they are in good condition to avoid any delays or additional charges.
A product will not be replaced under the following circumstances:
- Defect-free products based on minor differences in shades, color or look and feel.
- Physical damage not notified within 24 hours of receiving the product
- Any damage caused by the user.
- Muse watch without its original packaging and Invoice
- If Muse watch is in anyway connected/link/set-up in the Muse mobile app.
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement under the above mentioned conditions.
To cancel your order before it has been dispatched, please call on our customer care number or email us on firstname.lastname@example.org
Cancellations request will not be entertained if the orders have been processed and in the process of shipping them.